Policy
Returns, replacements & refunds
Damaged, defective or wrong items are replaced or refunded in full. Sealed, unused items can be returned within 7 days.
Damaged, defective or wrong item
Tell us within 48 hours of delivery with a photo of the parcel and the item. We arrange a pickup and send a replacement, or refund the full amount including delivery, whichever you prefer.
Change of mind
Unopened items in their original sealed packaging can be returned within 7 days of delivery. Return courier is at your cost unless we made a mistake. Once the item reaches us and passes inspection we refund the item price.
What cannot be returned
For hygiene and safety reasons we cannot accept returns of opened or used skincare, cosmetics, razors, wax strips or lip products, or any product with a broken seal. Items sold on clearance are not returnable unless defective.
Refund timelines
Refunds go back to the original payment method through Razorpay within 5–7 working days of approval. Cash-on-delivery refunds are made by bank transfer to the account you nominate.
Cancellations
You can cancel free of charge any time before dispatch from the order page or by WhatsApp. After dispatch the return rules above apply.
How to start a return
WhatsApp +91 91505 09873 or email skinpop@pingmedoc.com with your order number.
Last updated 11 October 2026.